BOOKING YOUR STAY
Your booking may be placed over the telephone, by email or via our online booking system. Where your Booking is communicated to us by telephone or by email, we will enter it onto our online booking system, which will automatically generate a summary by email to the email address you provide in the online Booking form. However, that does not mean that your Booking is yet confirmed or that a Contract is yet in force between us and you.
Your Booking will only be confirmed and our Contract will only come into force once we have received payment in cleared funds of a deposit of twenty-five per cent (25%) of the full cost of your Booking (the “Deposit”).
The Deposit must be paid within four (4) days of the Booking being placed.
The balance of the rental will be due for payment fourty two (42) days prior to your holiday commencement date (the “Holiday Commencement Date”).
If you paid the Deposit by credit or debit card, you authorise us to use the details of the same credit or debit card to settle the balance of the rental. We will only act on this authority if you have not contacted us prior to the Balance Due Date to arrange alternative payment of the balance. You also authorise us to use the details of the same credit or debit card to ‘hold’ a security deposit of £100 on the same credit or debit card (see Damages & Breakages below).
If for any reason we are unable to take payment of the balance by the due date and you are unable to promptly rearrange payment (or we cannot get hold of you to arrange for payment to be made) we will be entitled to treat that as your intention to cancel the Booking. If your Booking is made less than forty two (42) days prior to the Holiday Commencement Date then your Booking will only be confirmed and our Contract will only come into force once we have received payment in full for the Booking in cleared funds.
No entry to our properties will be allowed without payment, in full, being cleared beforehand.
Our preferred method of payment is by bank transfer. We also accept payment by most major credit or debit cards via our online booking system.
Cancellations must be notified to, and received by us, in writing (preferably by email) and once received we will confirm and process your cancellation request.
The following Cancellation Charges will apply if you cancel your holiday:
- less than 6 weeks before the Arrival Date – the Full Accommodation Price will be due
- 6 weeks or more before the Arrival Date – the Deposit will be retained
If we are able to re-let the property before the Arrival Date, we will refund your payment to the value of the new booking or to the value of your original booking, whichever is the least, minus an admin fee of £30.
We strongly recommend you take out your own travel insurance for UK holidays which covers booking cancellations. This will give you the peace of mind that you will get your money back if you need to cancel your holiday at almost the last minute. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.
COVID-19 SPECIFIC CANCELLATIONS.
Should Government lockdown measures mean that your stay cannot go ahead, the following cancellation options will be offered:
Option 1: A credit note for the full value of monies paid, to be used in the future at a date not yet decided (to be used within 18 months of the date of your original stay).
Option 2: A refund for the full amount paid, minus an admin fee of £30.
Regrettably, no refunds can be offered for cancellations due to any illnesses. You should ensure that you take out a UK travel insurance policy that covers you for any illness and for the need to self isolate due to Covid-19.
If you wish to pursue a claim on your travel insurance policy we can provide you with any necessary paperwork to support your claim.
CANCELLATION BY US FOR REASONS BEYOND OUR CONTROL (“FORCE MAJEURE”)
If for any reason beyond our control we are forced to cancel your Booking (or bring it to an end early) due to a Force Majeure Event affecting us or our property we will refund you the full amount of your remaining lodging costs based on the time of your Booking remaining. This will be the full extent of our liability and no additional compensation, expenses or costs (such as travel or replacement lodging costs) will be payable.
OTHER TERMS OF HIRE
You must not use the property except for the purpose of a holiday during the Holiday Period, and not for any other purpose or for a longer period except with our express written agreement.
The Contract to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties.
In the event that you are required, in accordance with guidelines imposed by the UK and Welsh Governments in relation to the disease known as coronavirus disease (Covid-19) and the virus known as severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2)), to self-isolate at the property you will be responsible for the cost of (i) any additional nights out with the Holiday Period and (ii) rehousing any booked guests that are displaced as a result of the additional nights required by you in an equivalent property.
NUMBER OF PERSONS USING THE PROPERTY
Under no circumstances may more than the maximum number of persons stated on our website occupy the property, except with our express written permission in which case we shall be entitled to charge an additional fee. We reserve the right to refuse admittance or require you to leave our property if this condition is not observed. Any persons other than members of your party must not use our accommodation or facilities.
We, our employees, contractors, cleaners and other representatives shall not be liable to you or your party for loss or damage to property howsoever arising. You must take all necessary steps to safeguard yourselves and your property. Nothing in this clause shall exclude or limit any liability that we are unable to limit or exclude by applicable law, such as liability for death or personal injury caused by our negligence.
CARE OF THE PROPERTY
You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair, and in a reasonable clean and tidy condition at the end of the rental period. You must not use the properties for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties.
Smoking is not allowed in any of our properties.
You must ensure the property is securely locked when not occupied by you.
DAMAGES & BREAKAGES
The accommodation must be left in a clean and tidy condition. We are sure that you will take care while you stay with us and, as we accept that accidents sometimes happen, we won’t charge you for minor breakages, such as the odd wine glass; however, we ask you to report these as soon as they occur so that we can replace or order replacements for future guests. You are responsible and liable for any breakages or damages that you cause to the accommodation or its contents.
Just before your arrival and until five days after your departure, we will ‘hold’ a pre-authorised security deposit of £100 on the card you used to pay with, which we may draw from in case of any significant damage or additional cleaning. We may also send you an invoice for repair or making good if the damage or breakage exceeds this value. This amount will be automatically released five days after your check out date if no charges are incurred.
We recommend that you have appropriate insurance in place to cover this.
If you lose a key we will replace it upon you paying for the cutting of a new one.
WIFI & INTERNET
Free Wi-Fi is provided for your reasonable use and is subject to separate terms and conditions. You agree to reasonable and lawful usage of this service. We will not be liable for slow connections or for any interruptions to or the failure of this service.
RIGHT OF ENTRY
We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.
Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return (and to recommend us to your friends!). We live onsite, and will do our utmost to resolve any problem.
DATA PRIVACY STATEMENT
DRONES, NIGHT LANTERNS AND FIREWORKS
The use of drones is not allowed without our express written permission. Fireworks are not allowed without our express written permission. Night lanterns are expressly forbidden as they are a fire hazard and can cause death or injury to local livestock.
We only allow dogs, and only when have they been booked in and paid for (£30 per dog, per week or part week/per cottage entered). We allow a maximum of two (2) dogs in Stabal & Hafod Iwrch cottages, unless agreed beforehand with our written permission.
Dogs must be house-trained, kept under proper control and not allowed on the furniture, and especially the beds, nor left unattended in the property. Owners are advised to bring their dog’s bed and blankets. Dogs must be up to date with flea & worming treatments. Dog hairs are to be removed from soft furnishings and curtains and all dog waste collected and disposed of. Dog owners will be held responsible for any damage caused to the property, contents or garden by their dog and for any extra cleaning required (usually at least £50). When out walking within the property grounds or surrounding fields, you must ensure that dogs are kept on a lead except where indicated (we have a designated paddock which dogs can be exercised off the lead under owner supervision). Dogs must not be allowed to disturb livestock, wildlife, pets or other guests.
Owners are asked to consider carefully whether their dogs are suited to be staying on a working farm and are not likely to be a threat to any livestock. We reserve the right to seek details of any dogs in advance and to refuse permission for them to be brought to the accommodation for any reason, including if they are considered unsuitable in character, size or behaviour, bark continuously, or are liable to be a nuisance or danger to us, our neighbours or other guests and to local wildlife and livestock.
The Hirer cannot guarantee that there have been no pets in the cottages, nor does the Hirer accept any liability for any suffering caused to allergy sufferers as a result of such pets having been present.
CARE OF YOUR PROPERTY
Your vehicles and their accessories and contents, and any property and valuables you bring with you are left entirely at your own risk.
If you leave any property behind we will use reasonable endeavours to return it to you. We reserve the right to charge you in advance a minimum fee of £10 to cover administration / postal / packaging costs. For larger items the fee will need to be agreed beforehand. We may dispose of any unclaimed property after six (6) months.
ELECTRIC CAR CHARGING
We are happy for you to charge your electric car from your cottage if this is practical. We kindly ask that you keep a record of the Kw/hrs used and reimburse us for the amount on your departure.
Our water comes from a natural spring in the hills just above the farm. The water passes through a filtration system and over a sanitising ultraviolet bulb before reaching the taps. The supply is tested every 12 months by the Local Authority.
You agree to carry out your own risk assessment as to whether or not to drink this water and should provide your own drinking water if deemed necessary (guests with a weakened immune system should particularly take this into consideration).